Refund Policy

Last updated: January 10, 2025

1. Overview

At DemoDream, we strive to deliver high-quality professional video content that meets your expectations. This refund policy outlines the conditions under which refunds may be granted and the process for requesting them.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

2.1 Service Not Delivered

• Service was not delivered within the agreed timeframe without prior notice
• Technical issues on our end prevented service delivery
• Service delivered does not match the agreed specifications

2.2 Quality Issues

• Delivered video content has significant quality issues that cannot be resolved
• Video does not meet the basic technical requirements specified in the project brief
• Content delivery failed due to our technical limitations

2.3 Service Cancellation

• Project cancelled before work begins: Full refund
• Project cancelled after initial consultation but before production: 90% refund
• Project cancelled during production: Partial refund based on work completed

3. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

• Change of mind after service delivery
• Services delivered as specified and agreed upon
• Minor revisions or adjustments that are within scope
• Dissatisfaction with creative direction after approval
• External factors preventing use of delivered content
• Projects completed more than 30 days ago

4. Refund Process

4.1 How to Request a Refund

1. Contact us at refunds@demodream.pro within 30 days of service delivery
2. Include your project details and reason for refund request
3. Provide any supporting documentation or evidence
4. Allow 5-7 business days for initial review

4.2 Review Process

• We will review your request within 5 business days
• Additional information may be requested
• A decision will be communicated within 10 business days
• If approved, refund processing will begin immediately

4.3 Refund Timeline

• Credit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Methods: Up to 14 business days

5. Partial Refunds

In some cases, partial refunds may be offered based on:

• Percentage of work completed
• Resources already allocated to the project
• Time invested in project planning and setup
• Custom work that cannot be reused

6. Revision Policy

Before requesting a refund, please note our revision policy:

• Up to 2 rounds of revisions are included in all projects
• Minor adjustments can often resolve concerns
• We're committed to working with you to achieve satisfaction
• Major scope changes may require additional payment

7. Dispute Resolution

If you're not satisfied with our refund decision:

• You may request escalation to management
• Provide additional documentation supporting your case
• We aim to resolve all disputes fairly and promptly
• Final decisions will be made within 14 business days

8. Chargebacks

Please contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Suspension of service
• Additional processing fees
• Legal action in cases of fraudulent chargebacks

9. Quality Guarantee

We stand behind our work and offer:

• 30-day satisfaction guarantee
• Technical support for delivered content
• Minor adjustments within 30 days of delivery
• Replacement videos in case of technical issues

10. Contact Information

For refund requests or questions about this policy:

• Email: refunds@demodream.pro
• General Support: support@demodream.pro
• Phone: Available upon request for urgent matters
• Response Time: Within 24 hours during business days

11. Policy Updates

This refund policy may be updated from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

12. Legal Rights

This policy does not affect your statutory rights as a consumer. If you are located in the EU, UK, or other jurisdictions with consumer protection laws, your rights under those laws are not limited by this policy.